New Patient Information

How long will your first visit take?

Your first appointment will generally take around 60 minutes. Please arrive a few minutes early to give us your Patient Privacy Disclosure form and familiarize yourself with our office.

What you can expect during your first visit to our dental offices:

• A Review of Your Dental Care History
  During your first visit, we will review your dental care history, as well as any concerns you have about your oral health.
• A Complete Oral Exam with X-rays
  Our staff will do a complete oral exam, including X-rays if needed, in order to assess the overall health of your smile.
• Open Communication
  This is a judgement-free zone. If there is something specific that you would like to discuss regarding your oral health or dental care, please talk to us. Every member of our team values open and honest communication.
• A Full Oral Health Plan
  At the end of your first visit, we will have a list of recommendations for you, which will include recommendations for a full oral health maintenance program, and potentially additional dentistry services that you and your dentist agree upon. We want to keep you informed and up to date about your care to make sure you fully understand your options.

Dental Insurance

Dental insurance is a contract between the patient, their employer and their insurance company. We can help you with calls to your insurance company, in your presence, to determine eligibility and coverage, and to also assist with predeterminations. 

We believe an informed patient will use their dental benefits, which helps their overall health.

Fees

It is the patient's responsibility to pay the fees for their dental procedures. We accept the following methods of payment: Mastercard, Visa, Debit, Cash and Cheque. 

We accept all major insurance providers, including the Ontario Disability Support Program (ODSP).

Cancellation

Appointments are scheduled specifically for you. Our team will contact you one week prior and again one day before your appointment with a reminder. However, it is your responsibility to arrive for your scheduled appointment. We require a minimum of 2 business days' notice to change and/or cancel appointments.